WEBVTT

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Welcome to the OnGuard V3 Command Portal. This

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overview introduces the tools Admins and Dispatchers use

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to understand team status, manage workgroups, support alert

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response, and review what happened. The main navigation

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brings together Dashboard, Alerts, Watch, Workgroups, and Reports.

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Start with Dashboard for a clear view of

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your company. User Status shows the people in

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your groups and their current status. Alert History

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brings recent incidents into view. Its heat map

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shows concentrations of alerts on the map for

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the selected time frame. Activity Overview shows how

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many lone workers reported activity and the total

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number of activity or status updates. Settings Issues

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identifies location settings that may need attention, while

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Outstanding Invites helps you follow up with people

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who have not joined yet. Open a Dashboard

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widget to view the reporting details. In Activity

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Overview, select My Groups to focus on groups

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you manage. Adjust the sorting order to compare

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the information you need. Download CSV provides a

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copy for offline records, sharing, or compliance reporting.

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Now let's look at alerts and the response

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activity around them. Open Alerts to bring an

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incident and its response into focus. You can

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follow configured notifications and Call Down activity, including

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who is being contacted and the outcome of

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each attempt. Authorized responders can open the alert

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to manage the response and record follow-up details.

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Watch gives you a separate view of workers

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in Life Check and scheduled check-in exceptions that

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need attention, so you can review these alongside

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the team's active alerts.

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Next, let's look at how your team is

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organized. Open Workgroups to see the teams you

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manage. Open a workgroup to see its users

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and four useful controls across the top: Locations,

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Alert Routing, Settings for Group Users, and Add

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User. These are your starting points for the

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group's locations, response plan, monitoring settings, and invitations.

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The user search also helps you find someone

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by name, email address, or phone number.

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Locations brings your group's locations and geofences into

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view. Open Locations to see the list. Icons

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and colors distinguish geofence types. Select a location

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to center it and its geofence on the

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map. Location options and configuration are covered in

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the dedicated training.

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Now let's look at Alert Routing, your workgroup's

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response plan. Use Back to return to the

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workgroup. Then open Alert Routing. Here you can

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review who receives notifications and the order in

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which people are contacted when an alert needs

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attention. For configuration, responder availability, and testing, follow

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the separate Alert Routing and Call Down training.

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We'll keep this overview focused on where to

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find the tools.

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Next, let's look at Settings for Group Users,

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where you review your team's monitoring policy. Close

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Alert Routing to return to the workgroup. Then

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open Settings for Group Users. Review Monitoring and

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Privacy, schedules, Life Check, and the other settings

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that apply to your team. The locks determine

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whether Lone Workers can change these settings. The

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section controls let an authorized Admin apply settings

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to the group's users. Set these deliberately so

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workers understand when monitoring is active, what is

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shared, and what they need to do during

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their shift.

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Now let's invite a lone worker to your

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team. Start by closing Settings for Group Users

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to return to the workgroup. Open Add User,

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and choose the user role. For this example,

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select Lone Worker. Enter the worker's first name.

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Next, enter their last name. Add their mobile

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number, including the correct country code. Enter their

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email address for the worker's account. Confirm the

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language, then choose SMS or Email for the

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invitation. Select Send when the details are ready.

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The Invitation sent message confirms the action. The

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new entry appears in the workgroup with Invite

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sent status. To check pending invitations across the

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company, open Dashboard. Outstanding Invites shows invitations that

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have not been accepted. Return to Workgroups, and

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open the original group. After the worker accepts

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their invitation, completes onboarding, and sends their first

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location update, their entry shows their current status.

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Open the worker's menu to review the available

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options. Settings and Profile help you review their

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setup and details. You can also request a

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location, send training, or open their Timeline report.

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For incident follow-up, Alerts gives you access to

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Alert History, even when there are no active

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alerts. A resolved incident's Timeline report brings the

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worker's activity and the response together in chronological

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order. Review status changes, Life Checks, geofence events,

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alerts, calls, and messages in context. Include audit

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events for changes such as a schedule being

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turned on or off, a Life Check timeout

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change, or a location request. These details support

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investigations, training, and sharing incident details by email.

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The calendar lets you choose another day for

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the selected Lone Worker, so you can review

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activity beyond the original incident. The same incident

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history is also available from Dashboard through the

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Alert History widget.

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Now let's take a brief look at managing

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your team from your phone. Authorized Admin and

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Dispatcher tools are also available in the OnGuard

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mobile app. Open the Admin tab to manage

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your team away from your desk. To reach

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the Dashboard, open the view selector at the

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top. Choose the mobile Dashboard to keep the

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same key signals close at hand. To review

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workgroups and users, open the selector again. Then

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choose Workgroups from the list. You can open

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a group to see its users and the

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controls available to your role. For incident follow-up,

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open the view selector once more. Then choose

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Alerts. This view can be clear of active

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alerts while earlier incidents remain available. Open Alert

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History to find a recent incident. You can

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then open its Timeline and review the record

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directly on your phone. Your role and permissions

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determine the controls you can use.

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That brings us to the end of this

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overview. Whether you're at your desk or using

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your phone, OnGuard helps you manage your team,

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follow up on alerts, and review activity in

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context. For more detail on the features presented

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in this overview, explore our dedicated feature tutorials.

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Our team is also here to help with

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your setup.